Getting Started

Browse videos and articles to get you up to speed on everything Cirro.

Contact Support

For help and to get in touch with the Cirro team, email us at support@air-suite.com or call 807-577-7511.

We do our best to reply to urgent inquiries within a few business hours at most, and to all other questions sent to support@air-suite.com within 1–2 business days. We’re here 9am-5pm EST, Monday through Friday (except Canadian holidays).

We’re always open to customer feedback. If you have suggestions, send us an email and let us know what you think.

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Troubleshooting Common Errors

Logout & log back into your account

This fixes most problems. A file may have become corrupt during account synchronization on start up. This often occurs on slow or faulty data connections.

Ensure that you are running the latest version of Cirro

Check your App Store for updates to Cirro

Ensure your device is running the latest software

We test Cirro to ensure operations to the most currently available software. Ensure your device or browser is up to date. Restart your device if required.

Ensure that you are connected to a data source

Check your wireless or data connection by loading a webpage. Ensure Airplane Mode is disabled.

Contact your Company Admin

Have them ensure your account is enabled. Accounts are disabled after multiple wrong password attempts. Change your password if required.

Contact AirSuite Support

Have as much detail available as possible. Including screenshots, device type and log in credentials.